Curriculum Vitae

Experience

Back Office Assistant (Dec 2024 – Present)

Processing invoices and managing procurement of IT hardware and software licenses using Pohoda E1. Handling inbound customer communications, creating and routing support tickets via iTop, and redirecting inquiries. Coordinating with suppliers including occasional price negotiations and payment term extensions. Managing warranty claims, goods inspection, and handover to the IT department. Searching and applying for public tenders. Maintaining leads in Raynet CRM from inbound communications. Writing and maintaining SOP documentation for the sales department, including wiki-based documentation in MediaWiki.

Courier (Sep 2022 – Nov 2023)

Part-time food delivery work undertaken alongside high school studies.

Education

Information Technology, 2020 – 2024

Certifications & Licenses

• Cambridge First Certificate in English (FCE) — B2 (Issued Jan 2024)
• Linux System Administration — Engeto, accredited by the Linux Foundation (in progress, 2026)

Skills

• Rust — structs, enums, traits, generics (actively learning)
• IT hardware and software procurement
• CRM maintenance and lead management

Languages

• Czech — Native proficiency
• English — B2 certified, working proficiency