Curriculum Vitae

Experience

Back Office Assistant

Dec 2024 – Present

• Process invoices and manage procurement of IT hardware and software licenses in Pohoda E1
• Handle inbound customer enquiries, creating and routing support tickets through iTop
• Liaise with suppliers, including price negotiations and payment term extensions
• Manage warranty claims, goods inspection, and handover to the IT department
• Search for and apply to public tenders
• Maintain leads in Raynet CRM from inbound enquiries
• Write and maintain SOP documentation for the sales department, including the team wiki in MediaWiki

Food Delivery Courier

Sep 2022 – Nov 2023

Part-time food delivery work alongside high school studies.

Education

Information Technology, High School – (2020 – 2024)

Certifications & Licenses

• First Certificate in English, B2, Cambridge English – (Jan 2024)
• Linux System Administration, Engeto – (in progress, 2026)

Languages

• Czech: native
• English: B2 certified, working proficiency